Nansha AI Meeting Transcriber helps users record conversations, convert speech into text, and generate meeting notes. This Privacy Policy explains how we collect, use, store, and protect information when you use our application and related services.
By using the app, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information needed to provide recording, transcription, meeting notes, account management, payment, and related app features.
Account Information
When you create an account or sign in, we may collect information such as:
- Name
- Email address
- Profile information provided by your login provider
- User account ID
- Account status and login activity
We use this information to manage your account, secure access, sync your data, and provide support.
Microphone and Audio Recordings
The app requests microphone access so you can record meetings, conversations, or voice notes.
We only access the microphone when you intentionally start a recording or use a feature that requires audio input. If background recording is supported, the app may continue recording while the screen is locked or while the app is in the background, but only after you start recording.
Audio recordings may be used to:
- Create transcripts
- Generate meeting notes
- Create summaries and action items
- Improve the accuracy of the output requested by the user
- Support recording-related features such as group recording, where available
You can disable microphone access through your device settings, but recording features may not work without it.
Transcripts and Meeting Notes
When audio is processed, the app may generate and store:
- Transcripts
- Meeting summaries
- Action items
- Key points
- AI-generated notes
- Recording titles or labels
- Speaker-related labels, if enabled
These are stored so you can view, search, export, or manage them in your account.
Custom Words or Vocabulary
The app may allow you to add names, brands, terms, places, or other custom words to improve transcription accuracy. This information is used to improve your own transcription experience.
Usage and Device Information
We may collect basic usage and technical information, such as:
- App version
- Device type
- Operating system
- Feature usage
- Recording and transcription duration
- Processing status
- Error logs
- Crash reports
- Basic diagnostic data
This helps us maintain, secure, and improve the app.
Payment and Subscription Information
If you purchase credits, subscriptions, or other digital products, payment is processed by the relevant app store or payment provider.
We may receive and store limited payment-related information, such as:
- Product purchased
- Subscription status
- Purchase date
- Expiration date
- Transaction or purchase identifier
- Refund or cancellation status
- Credit balance and usage history
We do not store your full credit card number.
Approximate Location
We do not collect precise GPS location for the core transcription features.
We may process approximate location information, such as country, region, time zone, language setting, or app store region, for purposes such as pricing, compliance, fraud prevention, localization, ads availability, or service improvement.
Advertising Data
If the app includes ads, advertising partners may process limited information such as device information, ad interactions, approximate location, advertising identifiers, and rewarded ad completion status.
Rewarded ads may be used to provide limited free access or credits. Ad availability and rewards may vary by account, region, and app settings.
2. How We Use Information
We use information to:
- Provide recording and transcription features
- Generate meeting notes and summaries
- Manage user accounts
- Process purchases, subscriptions, and credits
- Store and display recordings, transcripts, and notes
- Improve transcription accuracy
- Enable group or team features, if used
- Prevent abuse and fraud
- Diagnose errors and improve app performance
- Provide customer support
- Send important service notifications
- Comply with legal obligations
3. AI Processing and Service Providers
To provide transcription, summarization, storage, payment, analytics, advertising, and app functionality, we may use trusted third-party service providers.
Audio recordings, transcripts, or related data may be processed by third-party providers only as necessary to provide the features requested by the user, operate the service, process payments, prevent abuse, or comply with legal requirements.
We do not sell your private audio recordings, transcripts, or meeting notes.
4. Audio Storage and Retention
We aim to limit how long raw audio is stored. Retention periods may depend on your account type, subscription status, feature usage, and app settings.
In general:
- Raw audio may be stored temporarily for processing and playback.
- Free accounts may have shorter audio retention periods.
- Paid accounts may have longer retention periods.
- Group recording source audio may be deleted after final processing or after a limited retention period.
- Transcripts and meeting notes may be stored longer than raw audio because they are needed for app functionality.
- Deleted data may take some time to be fully removed from backups or system logs.
Users may delete recordings, transcripts, and notes where the app provides such controls.
5. Team and Group Features
If you use team or group features, some information may be visible to team owners, admins, or authorized members.
This may include:
- Team membership
- Shared usage
- Recordings created under the team
- Transcripts and notes created under the team
- Credit or subscription usage
Before saving a recording under a team workspace, users should understand that it may be accessible to authorized team members or admins.
6. Data Sharing
We may share information only when necessary for the following purposes:
- Providing app functionality
- Processing transcription and AI-generated notes
- Storing user-requested content
- Processing payments and subscriptions
- Showing or measuring ads, if ads are enabled
- Providing customer support
- Preventing fraud or abuse
- Complying with law or legal requests
- Protecting our rights, users, or services
We do not sell your private recordings, transcripts, or meeting notes.
7. Security
We use reasonable technical and organizational measures to protect user information. These may include access controls, secure transmission, authentication, restricted access, and monitoring.
However, no system can be guaranteed to be completely secure. Users should avoid recording highly sensitive conversations unless they are comfortable with the app's processing and storage practices.
8. User Controls
Depending on the app version and your plan, you may be able to:
- Start and stop recordings
- Delete recordings
- Delete transcripts and notes
- Export content
- Manage custom words
- Manage subscription or credit usage
- Disable microphone access from device settings
- Disable notifications from device settings
- Request account deletion
9. Account and Data Deletion
You may request deletion of your account and associated personal data by contacting us. For full instructions and a tutorial on how to delete your account, please follow the steps here: Account Deletion Guide.
When an account is deleted, we may delete or anonymize personal data associated with the account, subject to legal, security, fraud prevention, billing, dispute resolution, and compliance requirements.
Some payment records, audit logs, or legal records may be retained where required or permitted by law.
To request deletion, contact: [email protected]
10. Children's Privacy
The app is not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us.
11. International Processing
Your information may be processed or stored in countries other than your country of residence. We take reasonable steps to ensure that data is handled in accordance with applicable privacy requirements.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we may notify users through the app, website, or other appropriate methods.
The latest version will be identified by the "Last Updated" date above.
13. Support & Contact Us
If you have questions about this Privacy Policy or your data, or need further assistance not covered here, please reach out to us using our Support Page: Support & Help Center
You can also contact us at:
Nansha AI Email: [email protected] Website: https://nansha.io
